OryxSim Toronto Pearson was originally a payware project and was for a time available for pre-order.
Almost all customers who pre-ordered Toronto Pearson X have received a refund of their purchase. As this project will now be released as a freeware project, I wish to make sure that all remaining customers whom I have been unable to reach through e-mail or other means over the last years do receive or have received a refund as well. A total of four individuals did not respond to any communications from OryxSim.
As of January 2019, the situation is as follows:
- One customer has not received a refund. I do not have sufficient information on record to initiate one and repeated efforts to contact this individual have not succeeded. This individual is strongly encouraged to contact OryxSim.
- Three customers have received a refund using their original payment methods, but no further contact was established and I’m not sure that they are aware they received a refund. If you are in doubt about what happened to your order, the same applies: please get in touch.
- All others have received their refund and there was communication between these customers and OryxSim.
If you believe you pre-ordered Toronto Pearson X, and are not aware of any refund being issued to you, please do not hesitate to get in touch. I’m happy to tell you what happened to your order, or what actions are required. Thanks in advance!