Refund Policy

Important Note: These conditions apply to products purchased through OryxSim directly. If you bought the product through a reseller, the terms of the reseller apply.

In accordance with Dutch law you have the right to ask for a refund within fourteen (14) days of the day of purchase.

Refund Self-Service

You can request a refund directly through My Account if you’re still in the fourteen-day period.

Manual Refunds

Refunds can be requested by contacting or filling out the refund form.

Refunds will be processed within fourteen (14 days) after the cancellation notice was given. Please bear in mind that in case of bank transfers and credit card payments.

Refunds after more than 14 days